Watcha Do With ...

[kegibbs]

Griff,
I have sent emails to email addresses support@bluesguitarunleashed.com, helpdesk@bluesguitarunleashed.com, griff3@griffhamlin.com, and griff@bluesguitarunleashed.com about not receiving the printed manual and DVD/CD pack for "Traveling Blues" yet. The order was placed on 08/16/17. I thought that I would try getting a hold of you through here too. Is there an ETA on my order? See attached email thread.
Kurt

 

[MikeS]

The most reliable way to reach @Griff is to message him here on the Forum. Click the envelope icon in the upper right area of your screen and start a "Conversation" with him. He has said that he checks that nearly every day.

Are you not getting an answer from the helpdesk? That's odd because they are usually pretty prompt.

 

[Griff]

Hey @kegibbs

Sorry for the delays, there seem to be a few that didn't get out, and I don't know why but I'm working on chasing them down. We're a little backed up at the helpdesk as I've brought on some more help and I'm working to get them up to speed (which means it's a bit slow at the moment.)

I didn't see it in the system, which is really odd, so I pushed it through and it will go out tomorrow.

What concerns me the most is that I don't see your email to the helpdesk anywhere. Did it come from your normal email address?