Bank account double charged

[RichardBulgin217]

Sorry to kick things off like this but my bank account was charged twice for one purchase of the program. Tried reaching out to customer service but no response. Any suggestions?

 

[BraylonJennings]

They are usually very responsive to issues like this. I can't find a phone number this second, but you can tap Griff's avatar on any of his posts on this forum and direct message him. Also, an @Griff in the body of a message in this forum will get his attention fast. He may be traveling for weekend shows and I don't know how much staff he has to attend to these issues. I'm sure it'll be corrected swiftly, enjoy what the BGU system has to offer. It's a great tool.

 

[MarkDyson]

I'm assuming that by reaching out to customer support you mean you sent an email to support@bluesguitarunleashed.com? If so it might just be taking them some extra time over the weekend to respond.

 

[PapaBear]

Welcome Richard, I'm confident it'll get sorted out

 

[TexBill]

@RichardBulgin217

Here is the phone number for customer service. Don't think you will get anyone on the weekend. Good luck.

(877) 662-5837

 

[RichardBulgin217]

I appreciate all the helpful responses and I’m sure that it will get sorted out. Excited to start my blues guitar journey!

 

[PapaRaptor]

Sorry to kick things off like this but my bank account was charged twice for one purchase of the program. Tried reaching out to customer service but no response. Any suggestions?

You can either contact the helpdesk via email or give them a call during business hours. They are extremely responsive and can get you sorted out in short order.

email: helpdesk@bluesguitarunleashed.com
or 877-662-5837

 

[Griff]

Sorry to kick things off like this but my bank account was charged twice for one purchase of the program. Tried reaching out to customer service but no response. Any suggestions?

Probably an email issue. I'll check into it when I get home from my gig this afternoon. Don't sweat it, I'll get it sorted.

 

[Many Moons]

Welcome Richard. Look at it as an omen. Double trouble. Maybe you're destined to be the new SRV!!! Have fun.

 

[MikeS]

Welcome to the Forum Richard. I'm sure that @Griff has your double bill issue resolved.

 

[Larry]

Griff's Customer Support is nothing short of first class! They are very responsive, friendly and helpful.

 

[mountain man]

Why is this post in the "introduce yourself" category?