sdbrit68
Student Of The Blues
About 6 to 8 months ago, I bought a line 6 wireless, the Xvive was not working for me. Last week it started cutting out. Tracking it down, it was the mini usb that powers the base was not making good contact.
I had to put something underneath it to hold it up more. Called line 6, within an hour had an RMA and a shipping label.
A week after dropping it off at UPS, the replacement is on my door step. Now, granted, they are a California company so I would expect turn around to be faster, but honestly, I expected about 3 weeks at least.
They were very pleasant to deal with, no excuses, just an apology they didn't live up to expectations and asked to fix the issue. Honestly, they exceeded my expectations
overall, I may not like their amps much, but this is another company that has more than earned my business. In the past few years, I am either blessed or lucky with the quality of customer service from multiple music companies
Buggera
Behringer
Line 6
D'addario
Voodoo
ART
ZZounds
Each one of them has gone overboard on the customer service for either a repair, exchange, or just tech support (Voodoo stayed on the phone and walked me through my first time programming midi), each one right now are companies I am comfortable and happy giving my money too.
On the flip side, the well known, end all built like a tank pedal company will never see another dime from me
but, shout out to Line 6, good to see a company give a damn and work for their customers
I had to put something underneath it to hold it up more. Called line 6, within an hour had an RMA and a shipping label.
A week after dropping it off at UPS, the replacement is on my door step. Now, granted, they are a California company so I would expect turn around to be faster, but honestly, I expected about 3 weeks at least.
They were very pleasant to deal with, no excuses, just an apology they didn't live up to expectations and asked to fix the issue. Honestly, they exceeded my expectations
overall, I may not like their amps much, but this is another company that has more than earned my business. In the past few years, I am either blessed or lucky with the quality of customer service from multiple music companies
Buggera
Behringer
Line 6
D'addario
Voodoo
ART
ZZounds
Each one of them has gone overboard on the customer service for either a repair, exchange, or just tech support (Voodoo stayed on the phone and walked me through my first time programming midi), each one right now are companies I am comfortable and happy giving my money too.
On the flip side, the well known, end all built like a tank pedal company will never see another dime from me
but, shout out to Line 6, good to see a company give a damn and work for their customers