artyman
Fareham UK
I know that the Fender Mustang v2 is a popular amplifier amongst many players, but many will have noticed that the Fender Fuse Forum has been discontinued, a search reveals that Fender are no longer supporting this popular amplifier.
I exchanged some messages with their Customer Support (or lack of Customer Support more like) this morning and the transcripts is below:-
What happened to the Fender Fuse Forum, I've been getting a blank page now for ages. I've heard rumours that you have discontinued it and Fuse is no longer supported for my Mustang III. I was thinking of getting a Mustang GTX but if you drop support for your products like this I think I'll look at Boss Katana instead.
REPLY
Good morning,
Thank you for your email.
Unfortunately we no longer actively support Fender Fuse as of March 20th 2020, and the service has been discontinued. We apologize for any inconvenience!
Link: https://support.fender.com/hc/en-us...ch-20-2020-Fender-FUSE-has-been-discontinued-
Kind regards,
Cecilie - Customer Sales & Support Advisor
MY RESPONSE
It says on your website website that "Fender Tone apps are not backwards compatible with these products AT THIS TIME" does that mean it will be updated shortly.
Throwing away a perfectly good amplifier does not endear me to Fender products! I have several friends that all use Mustangv2 III amps, you are alienating your customer base, by withdrawing this.
REPLY
I'm afraid we don't have any more information available at this time, and I can't say if it'll be updated shortly. We are very sorry for the inconvenience and frustration this may cause.
Take care!
Kind regards,
Cecilie - Customer Sales & Support Advisor
So it seems that Fender aren't really interested in their customers, and the Mustang GTX amplifier looked so interesting, but since it's features are through an android app via Bluetooth I wonder how long before a change to the next version of Android or an Amp upgrade will result in your current phone/amp failing to communicate, not worth the risk methinks.
I exchanged some messages with their Customer Support (or lack of Customer Support more like) this morning and the transcripts is below:-
What happened to the Fender Fuse Forum, I've been getting a blank page now for ages. I've heard rumours that you have discontinued it and Fuse is no longer supported for my Mustang III. I was thinking of getting a Mustang GTX but if you drop support for your products like this I think I'll look at Boss Katana instead.
REPLY
Good morning,
Thank you for your email.
Unfortunately we no longer actively support Fender Fuse as of March 20th 2020, and the service has been discontinued. We apologize for any inconvenience!
Link: https://support.fender.com/hc/en-us...ch-20-2020-Fender-FUSE-has-been-discontinued-
Kind regards,
Cecilie - Customer Sales & Support Advisor
MY RESPONSE
It says on your website website that "Fender Tone apps are not backwards compatible with these products AT THIS TIME" does that mean it will be updated shortly.
Throwing away a perfectly good amplifier does not endear me to Fender products! I have several friends that all use Mustangv2 III amps, you are alienating your customer base, by withdrawing this.
REPLY
I'm afraid we don't have any more information available at this time, and I can't say if it'll be updated shortly. We are very sorry for the inconvenience and frustration this may cause.
Take care!
Kind regards,
Cecilie - Customer Sales & Support Advisor
So it seems that Fender aren't really interested in their customers, and the Mustang GTX amplifier looked so interesting, but since it's features are through an android app via Bluetooth I wonder how long before a change to the next version of Android or an Amp upgrade will result in your current phone/amp failing to communicate, not worth the risk methinks.