You'd much rather they just put their hands up and said:- 'sorry, but we've underestimated the popularity of the Spark, and the demand has outstripped the supply. It's going to be a while before we can get caught up'.
Well that would be a lie. I ordered mine in February, customers who ordered theirs in March, April and May have received theirs already. It's not a demand has stripped supply. I emailed their customer service today asking why they are shipping units to those who ordered MONTHS after me and all I got was a canned response.
Hi,
Thank you for pre-ordering Spark,
We sincerely apologize for the long wait,
Please rest assured that we are doing everything in our power to expedite your Spark order shipment,
You can check your order status here
https://www.positivegrid.com/spark#track-order
You will receive tracking information via email once your order has been shipped.
Should you need any further information, please reply to this email,
Thank you for your patience and understanding.
DUH I have been checking that order status and it gives NO even anticipated ship date.